Warmth,
Intimacy, Charm, Caring
And other secrets of ruthless competitors.
Nice guys finish first.
First in growth. First in customer satisfaction. First in the hearts of the shareholders.
At least, that’s the finding of an independent study of companies that use Siebel eBusiness Applications – realising an increase of 21% in customer satisfaction, 15% in revenue growth and 20% in employee productivity.
This helps explain why overall, between January 1995 and December 1999, companies who made significant investments is Siebel eBusiness Applications outperformed leading market indicators such as the Standard and Poor’s 500 index by a stunning 85%.
At Siebel, we make the applications that companies need to succeed in today’s ruthlessly competitive, customer-driven eBusiness environment.
The most valuable asset any business can have is the loyalty of its customers – since it can cost up to 12 times more to replace a customer than it does to keep one. But keeping customers loyal isn’t as easy as it used to be.
Customer want to do business anytime, anywhere, in any language, in any currency and through any communications channel they choose.
Whether they’re ordering over the Web, connecting to a call centre, buying at retail or talking to a service rep in the field. Clearly, in the multichannel environment, customers rule.
That’s why you need applications that can give everyone in your organisation access to the same realtime information - so no matter where or with whom customers interact, they feel as if they are having one continuous uninterrupted conversation.
Siebel eBusiness Applications deliver customer
satisfaction for more organisations in more industries in more places
around the world. It’s a brutally competitive world out there. But it
really pays to be nice.
For more information, visit us at www.siebel.com/uk
or 00800 3743 2350
In a major study, Siebel solutions helped increase
revenue by 15%, customer satisfaction by 21% and employee productivity by
20%. Which makes for happy shareholders. And not-so-happy competitors.
Siebel
EBusiness